What To Expect


Before Your Surgery

  • Your health insurance benefits will be verified by our registration and/or business office. You will be contacted in regards to any financial responsibility; you will be expected to pay this amount on your date of service. Failure to pay for these services will likely result in cancellation of your procedure.
  • One of our nurses will contact you to obtain a complete medical and surgical health history. It's important that we gather this information so that we're able to create a plan of care that is individualized to your needs.

In Preparation For Your Surgery

  • One of our nurses will contact you the day prior to your procedure to provide you with your instructions and arrival time. On most occasions, these calls are made in the afternoon. Please make sure you have provided our staff with the best number to reach you. Please, also, make sure that the phone number you have provided to us has voicemail or messaging capabilities; our staff will leave a message if they are unable to speak with you. If you're not going to be available to speak with or receive a message, please contact us with an alternative option so that we can proceed with your procedure on the scheduled date/time. Inability to reach you may result in delay or cancellation of your surgery. Your physician's office will not have your scheduled surgical time so please be sure to communicate with the Center during our regular business hours.
  • For safety purposes, you must have a responsible adult drive you home and remain with you for 24-hours if you are scheduled to receive sedation, general anesthesia or nerve block. You are not permitted to use a public form of transportation post-procedure.
  • Please remember to bring a valid photo ID and your insurance card(s). Our registration staff will need to make a copy. Worker's Compensation patients are still required to submit their insurance card(s) upon arrival.
  • Do not wear make-up or jewelry, including body piercings, or contact lenses. Do not bring valuables. South Hills Surgery Center is not responsible for lost or stolen items.
  • Wear comfortable, loose and casual clothing. Wear comfortable shoes that provide stability.
  • You're permitted to wear dentures, partials or hearing aids however; anesthesia may require that you remove prior to your procedure.
  • If you wear glasses, you will be asked to remove them prior to your procedure. For your convenience, we will provide a protective case to you if one is needed.
  • Please notify us if there is a chance of pregnancy. Anesthetic agents and medications may be harmful to your developing baby.
  • If your child is the patient, please feel free to bring a favorite stuffed animal, toy, blanket or other comfort item.
  • Any preoperative testing ordered should be completed as far in advance as possible to allow for the results to be completed and reviewed. All testing/labs are reviewed by our nursing and anesthesia staff to assure that we are providing the safest and highest quality of care.
  • Be sure to have a current list of medications and dosages to communicate to the nursing staff.
  • Communicate all allergies/sensitivity to medications, foods, environment and latex. All patients having a latex allergy/sensitivity will need to have preoperative testing performed prior to their procedure.

Day Of Surgery

  • Upon arrival, our reception will staff will get you registered and make copies of your photo ID and insurance card(s). The registration paperwork should take approximately 5 to 10 minutes to complete. Also, the responsible adult accompanying you will be required to sign a ‘Transportation Release' at this time.
  • Your financial responsibility will be collected upon registration. We accept payments in the form of cash, check or credit card.
  • Once registration is complete, a preoperative nurse will escort you to the clinical area/preoperative area. The person accompanying you will be asked to wait in the waiting area until your preoperative assessment is complete.
  • During your preoperative phase, multiple members from our team will confirm the following information: your first and last name, date of birth, allergies/sensitivity and procedure. We do this for safety purposes and we ask that you bear with us when having to repeat the same information on numerous occasions.
  • The anesthesiologist will review their plan of care with you and you will likely meet the certified registered nurse anesthetist (CRNA). Typically, both of these providers will oversee your anesthesia care during your stay.
  • Once your preoperative assessment is complete, your family and/or friends will be able to join you until your procedural time. Family and/or friends will be asked to step out if the patient is having a nerve block. If time allows, we will have them rejoin you afterwards.
  • We ask that your family and/or friends wait in the waiting area during your procedure. We request that your guests are kept to a minimum due to the size of our waiting area. We ask that anyone accompanying you remain at the surgery center throughout your procedure. If for any reason they must leave, even go outside to their car, we ask that they notify reception. Also, we ask that anyone having to leave for a period of time to notify reception and provide a contact number. It's our preference that family and/or friends stay onsite during your procedure.

After Your Surgery

  • From the Operating Room, you will be transported back to the same area in which you were assessed preoperatively. You will be greeted by and admitted by the nursing staff for your recovery/postoperative phase.
  • Recovery phase varies per the patient and depends upon the following: anesthesia type, reaction to anesthesia, level of pain and type of procedure.
  • On most occasions, the surgeon will speak with your family and/or friends once your procedure is complete. If your family and/or friends are not onsite, there is no guarantee that the surgeon will have another opportunity to meet and speak with them upon their return.
  • The nursing staff will retrieve those accompanying you once you are awake and stable. The amount of time this will take varies for each patient.
  • Anesthetic agents/sedation can cause short-term forgetfulness, lethargy and decreased attention span therefore, your postoperative/discharge instructions will be provided once your responsible adult is present. A copy of these instructions will be provided to you.
  • It is common to feel ‘groggy' upon discharge and for the first 24-hours at home.
  • Should a medical emergency / unanticipated event occur during your stay, the staff will initiate treatment though you may require transfer or admission to the hospital.

After Discharge

  • For your own safety, we ask that you refrain from drinking alcoholic beverages and/or use of illicit street drugs for 24-hours after receiving anesthesia/sedation and while taking oral pain medications.
  • Postoperative instructions are meant to facilitate your recovery process. We ask that you follow these instructions as they were provided to you.
  • If at any time after discharge you feel that you are experiencing a medical emergency, dial 9-1-1 or proceed to the nearest emergency room.
  • Don't forget to make you postoperative follow-up appointment at your surgeon's office. Unfortunately, the Center is unable to make these appointments for you but, we have provided you with the contact information on your discharge instructions.

We thank you for allowing us to participate in your care and hope that you enjoyed your stay here with us !